Welcome to the dwellglint online store (“we,” “us,” or “our”). To ensure that you clearly understand our order delivery arrangements, we have established these Shipping Terms and Conditions. These terms apply to all orders placed through our online store.
At present, we only provide delivery services throughout Australia. Delivery to countries or regions outside Australia is not supported at this time.
Orders with a total amount of AUD 90 or more (including AUD 90) qualify for free shipping.
Orders below AUD 90 will be charged a flat shipping fee of AUD 3.99.
All shipping fees will be clearly displayed on the checkout page.
All order processing is based on Australian Eastern Standard Time (AEST). Our business hours are from 8:00 AM to 6:00 PM.
Orders submitted and paid before 6:00 PM will be processed on the same day.
Orders placed after 6:00 PM will be processed starting from the next business day.
If an order is placed on a non-working day, processing will begin on the next business day.
Once payment is successfully confirmed, the order will enter the processing stage.
Under normal circumstances, processing takes 1–3 business days, including order verification, picking, and shipment preparation.
After shipment, the estimated delivery time is 7–15 business days.
This is an estimated timeframe. Actual delivery may vary depending on the destination, logistics arrangements, or other uncontrollable factors.
Depending on the order, we may arrange delivery through the following carriers:
SEUR
Redur Spain
MRW
Correos (Spain Post)
PackLink
The final carrier will be determined based on the actual shipping information.
After your order is completed, you will receive a confirmation email containing:
Order number
Payment details
Shipping carrier information
You may visit the “Order Tracking” page on our website and enter the email address or phone number used when placing the order, along with the order number, to check your order status.
If you discover any visible damage or missing items upon delivery, please contact us within a reasonable time and provide relevant supporting materials. We will assist you based on the actual situation.
You may request to modify or cancel your order before it enters the shipping process. Once the order has been shipped, it cannot be intercepted or modified.
Please ensure that the delivery address you provide is accurate and complete. Any delays, returns, or failed deliveries caused by incorrect or incomplete address information will be the responsibility of the customer.
Please check the condition of the outer packaging upon delivery.
If you notice any damage, abnormalities, or signs of tampering, we recommend recording it at the time of receipt and contacting us as soon as possible for further assistance.
If you have any questions regarding shipping arrangements or order status, please contact us through the following channels:
Address: 54 MORRAW RD, RICHVILLE, NY, US
Customer Service Phone: +1 (631) 238-1622
Customer Service Email: feedbackhelp@dwellglint.com
Service Hours: Monday to Friday, 9:00 AM–12:30 PM and 2:00 PM–6:00 PM (Australian Eastern Standard Time, AEST)
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